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ITIL 4 Foundation Exam Sample Questions (Q98-Q103):

NEW QUESTION # 98
Which is intended to help an organization adopt and adapt ITIL guidance?

Answer: C


NEW QUESTION # 99
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

Answer: D

Explanation:
To protect the information needed by the organization to conduct its business. This includes understanding and managing risks to the confidentiality, integrity, and availability of information, as well as other aspects of information security such as authentication and non-repudiation.
https://www.bmc.com/blogs/itil-management-practices/


NEW QUESTION # 100
Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity, and threat) analysis and balanced scorecard review, in order to meet their needs?

Answer: A

Explanation:
In ITIL 4, the continual improvement practice focuses on:
* Aligning services and practices with changing business needs
* Identifying and prioritizing improvement opportunities
* Using appropriate methods and tools to assess and plan improvements
ITIL 4 explicitly notes that organizations should develop skills in assessment and improvement techniques, such as SWOT analysis and balanced scorecard reviews, to support continual improvement. These methods help assess the current state, opportunities, risks, and performance from multiple perspectives, and they feed into the continual improvement model.
Why the others are incorrect:
* Incident management concentrates on restoring service after incidents; it does not specifically emphasize methodologies like SWOT or balanced scorecard.
* Service request management deals with handling user requests efficiently and effectively, not with improvement analysis techniques.
* Change enablement is about controlling and enabling beneficial changes; while it may use some analysis, it is not the practice highlighted for competencies in SWOT and balanced scorecard.
Therefore, the practice that encourages organizations to develop competencies in techniques such as SWOT analysis and balanced scorecard review is continual improvement, making B the correct answer.


NEW QUESTION # 101
Which statement about a service value stream is CORRECT?

Answer: D


NEW QUESTION # 102
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

Answer: D


NEW QUESTION # 103
......

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